YMCA programs ensure that all children have a positive experience leading to personal growth through fun and rewarding programs. Programs provide the opportunity for preschoolers (2-5), children (6-9) and youth (10-13) to experience the YMCA atmosphere in a positive way! Providing children, youth and teens aged 2-13 years a healthy experience to learn and play. • Setting up and/or taking down of the program area. • Provides opportunities for each individual to experience success • Being positive, helpful and welcoming at all times. • Building relationships with members and introduce them to other members, staff and volunteers. • Demonstrates appropriate behaviour in line with our Mission, Vision and Values • Represent the YMCA and the Association in a professional manner • Understand and abide by the YMCA Core Values of caring, honesty, respect, responsibility and inclusiveness

Program Description: At the YMCA, we’re more than a gym. We’re a place where you can be yourself, meet new friends and have fun. At the YMCA of Central East Ontario we support our members as they strive to reach their potential and work toward their goals as part of an inclusive, caring and healthy community Deliver a group fitness class in accordance with YMCA standards and values, within the scope of your training. • Provide a quality group fitness class that includes all members regardless of age and ability. • Provide a safe environment for participants. • Communicate with other staff and volunteers. • Attend trainings and meetings as required to ensure the overall quality and integrity of the Group Fitness program. • Respond or direct participant inquiries or concerns. • Be positive, helpful and welcoming at all times. • Build relationships with members and introduce them to other members, staff and volunteers. • Deliver YMCA service responsibly, honestly, respectfully and with care

Ensure that the SAM (Serving All Members) standards are exceeded. • Assist Housekeeping staff with general building cleanliness. • Delivering towels and stocking towel shelves. • Be positive, helpful and welcoming at all times. • Build relationships with members and introduce them to other members, staff and volunteers. • Deliver YMCA service responsibly, honestly, respectfully and with care. • Familiarize yourself with YMCA access and locker room policy. • Take responsibility to ensure my area is clean at all times. • Take action to ensure members are safe when participating at the YMCA

Major Duties Assist members by showing them the proper techniques and form exercises as well as being able to spot different exercises (help members learn how to use conditioning equipment properly and perform exercises with correct technique). • Scan the conditioning floor to ensure equipment is clean, in good repair and that safety hazards are removed. • Treat all members, regardless of age with respect and enthusiasm. • Build relationships with members and introduce them to other members, staff and volunteers. • Communicate with other staff and volunteers. • Respond to or direct participant inquiries or concerns. • Deliver YMCA service responsibly, honestly, respectfully and with care. • Take action to ensure members are safe when participating at the YMCA. • Be positive, helpful and welcoming at all times

Major Duties • Assist the Kidskare staff in providing children healthy opportunities to learn and play. • Be positive, helpful and welcoming at all times. • Build relationships with members and introduce them to other members, staff and volunteers. • Demonstrates appropriate behaviour in line with our Mission, Vision and Values • Represent the YMCA and the Association in a professional manner • Understand and abide by the YMCA Core Values of caring, honesty, respect, responsibility and inclusiveness. • Take action to ensure members are safe when participating at the YMCA

Provide information on all programs, services and facility.  Meet and greet members as they arrive and leave.  Conduct tours/member experiences.  General customer service.  Answer incoming calls.  Delivery of Priority Sam and Eye Standards.  Represent the YMCA in a responsible and professional manner.  Be positive, helpful and welcoming at all times.  Build relationships with members and introduce them to other members, staff and volunteers.  Deliver YMCA service responsibly, honestly, respectfully and with care.

Welcome everyone as they enter and exit the facility, answer questions, guide them to the correct program space, ensure they check in with the Membership staff

Connect with new and long time members through phone calls and emails. Check in, see how things are going with their membership and answer any questions they may have. Offer programs/ other services that they may be interested in