Posted date: March 21, 2026
Last Updated: March 21, 2026
Customer Service Volunteer
Customer Service Volunteers greet and support shoppers by helping them find items, highlighting flash sales, and keeping the store well-stocked. The role also includes assisting customers with secured product displays and providing access to in-store amenities.
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Relevant Tags
- This is an In-Person Opportunity
- The location is Public Transit Accessible
- Allows for a Flexible Schedule
- Good for Groups volunteering together
- Location is Accessible for those with mobility impairments
Positions Available
4
Available
0
Applications
0
Filled
Opportunity Start Date:
March 23, 2026
Opportunity End Date:
December 31, 2026
Typical Session Frequency
This Opportunity typically takes place Weekly.
Typical Session Duration
Each session typically takes 4-6 hours.
Total Opportunity Duration
The expected total duration is Ongoing / Indefinite.
Est. Total Hours
Application Process
After applying, volunteers will be contacted by Nicole via email within 24–48 hours to follow up on their application and discuss next steps.
Point of Contact
Nicole McCutcheon
Store Manager
Application Requirements
Additional Qualifications / Experience
CSA Safety Shoes
For safety reasons, all volunteers must wear CSA-approved safety footwear during their shifts. These are not provided by the organization, and volunteers must supply their own before beginning the role.
Specific Tasks / Responsibilities
Greeting
Greet and welcome customers in a friendly and professional manner
Sales Information
Inform customers about current promotions and flash sales
Navigation
Assist customers in locating items and navigating different sections of the store
Restocking
Help restock and organize merchandise on the sales floor
Organization
Maintain cleanliness and organization of the store
Featured Finds
Assist customers with accessing secured areas, including feature finds and jewelry displays
Access
Support customers by providing access to the store washroom when needed
Goals & Objectives
The objective of this position is to enhance the thrift store experience by assisting customers, supporting daily operations such as restocking and organizing merchandise, and helping ensure all shoppers feel welcomed and supported.
Goals
– Provide a welcoming, friendly, and inclusive shopping experience for all customers.
– Support store operations by helping keep sales areas organized, accessible, and well-stocked.
– Assist customers in finding items, accessing secured displays, and navigating the store to ensure a positive thrift shopping experience.
Volunteer Benefits
Skill Development
Volunteers will gain valuable, hands-on experience in customer service, communication, and teamwork while working in a fast-paced retail environment. This role also helps build organizational, problem-solving, and time management skills that are transferable to future employment opportunities.
Requirements & Tasks
Impact & Benefits
Contact & Apply
Additional Qualifications / Experience
CSA Safety Shoes
For safety reasons, all volunteers must wear CSA-approved safety footwear during their shifts. These are not provided by the organization, and volunteers must supply their own before beginning the role.
Specific Tasks / Responsibilities
Greeting
Greet and welcome customers in a friendly and professional manner
Sales Information
Inform customers about current promotions and flash sales
Navigation
Assist customers in locating items and navigating different sections of the store
Restocking
Help restock and organize merchandise on the sales floor
Organization
Maintain cleanliness and organization of the store
Featured Finds
Assist customers with accessing secured areas, including feature finds and jewelry displays
Access
Support customers by providing access to the store washroom when needed
